Privacy Policy

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At Doctor Spot, we are committed to protecting your privacy. This Privacy Policy explains how Doctor Spot and its affiliates (“we”, “our”, or “us”) collect, use, share, and protect your personal data when you use our website https://doctorspot.in.

By accessing our platform, providing your personal information, or availing our services, you agree to the terms of this Privacy Policy, our Terms of Use, and any service-specific conditions. We comply with the laws of India, including data protection laws. If you do not agree, please do not use our platform.

Data Collection

We collect personal information during your interaction with our platform. This may include:

  • Name, address, contact number, email ID

  • Date of birth and identity/address proof

  • Payment details (e.g., credit/debit card, bank account info)

  • Biometric information (if applicable and consented to)

  • Usage data, preferences, and behavioral patterns

You can choose not to share certain information, but this may limit access to specific features or services.

We may also collect transaction data and share information with third-party platforms as necessary. Please review the privacy policies of any third-party services you interact with through our platform.

Note: We never request sensitive information like PINs or passwords. Report any such requests to law enforcement immediately.

Use of Data

Your data is used to:

  • Deliver requested services

  • Enhance user experience

  • Process orders and payments

  • Improve security and detect fraud

  • Send marketing communications (with opt-out options)

  • Conduct analysis, surveys, and resolve issues

Access to some services may depend on your consent for data use.

Sharing of Data

We may share your data with:

  • Our affiliates and corporate entities

  • Sellers, business partners, logistics providers, and service vendors

  • Government or law enforcement agencies when legally required

All sharing is done to ensure service delivery, legal compliance, and fraud prevention.

Security Measures

We implement reasonable safeguards to protect your data. However, data transmission over the internet is not completely secure. You are responsible for maintaining confidentiality of your account credentials.

Data Retention & Deletion

You may delete your account through your profile settings or by contacting us. We may delay deletion if there are pending transactions or grievances. Data is retained only for as long as necessary or legally required. Some anonymized data may be retained for analytics.

Your Rights

You can access, update, or correct your personal information via your account. To withdraw consent for data processing, write to our Grievance Officer at the contact provided below, with the subject “Withdrawal of consent for processing personal data.”

Withdrawal may limit access to our services.

Policy Updates

We may update this Privacy Policy to reflect changes in our practices or applicable laws. Please review it periodically.

 

Terms & Conditions

This document is an electronic record under the Information Technology Act, 2000, and does not require physical signatures.

Doctor Spot, registered under the Companies Act, 1956, with an office at Kukatpally, Hyderabad – 500072, owns and operates the website https://doctorspot.in and its mobile app.

By using the platform, you agree to these Terms of Use. If you transact or register with us, these terms will apply to you.

User Responsibilities

  • Provide accurate, complete information

  • Be responsible for actions through your registered account

  • Use the services at your own risk

  • Do not misuse the platform or breach any laws

  • You are liable for any damages resulting from your use

Disclaimer

We do not guarantee the accuracy or suitability of the content and services for any specific purpose. You are solely responsible for evaluating and using our services.

Intellectual Property

All content (design, layout, graphics, etc.) is owned or licensed by Doctor Spot. Unauthorized use may result in legal action.

Third-Party Links

Links to external websites are for informational purposes only. We are not responsible for their content, privacy, or terms.

Transactions

Your use of services constitutes a binding agreement. Charges applicable to services must be paid in full.

Liability

We are not liable for indirect, incidental, or consequential damages. Maximum liability is limited to ₹100 or the amount paid for services, whichever is lower.

Force Majeure

We are not responsible for delays or failures due to unforeseen events beyond our control.

Governing Law

These Terms are governed by the laws of India. All disputes are subject to the exclusive jurisdiction of courts in Hyderabad, Telangana.

Contact

For any concerns related to these Terms, please contact us via the details on our website.

Refund Policy

Once we receive and inspect your returned item, we will notify you of the refund status.

If Approved:

  • The refund will be processed to your original payment method within 10 business days.

  • Your bank or card provider may take additional time to reflect the refund.

If Not Received:

If 15 business days have passed since refund approval and you haven’t received your refund, please contact us at:
📧 contact.doctorspot@gmail.com

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